What Success Looks Like In The Franchising World
Each year Topper’s Pizza chooses to recognize one of its many entrepreneurial Franchise Partners by naming them “Franchise Partner of The Year”. For the past two years Topper’s Pizza has bestowed this honour to Laurie and Randy Tench of the chain’s North Bay location.
Topper’s Pizza places a focus on exceptional customer service and community involvement and these qualities are exemplified by Franchise Partners, Laurie and Randy Tench. The couple began their journey as Topper’s Pizza Franchise Partners in 1996 and for the past 18 years they have been successful ambassadors of the Topper’s Pizza brand!
The Tench family have been tirelessly committed to a wide variety of community initiatives in North Bay for 18 years, including the annual offering of free pizza to emergency service personnel working Christmas Eve. The Tenchs believe in not only giving back to their community but also believe in giving back to their staff. After being nominated by their store manager for Topper’s annual award in 2012 Randy Tench expressed his appreciation to his staff saying that “they are what makes this location so successful!”
The Tench’s North Bay location recently underwent a full renovation and unveiled its new look to its customers on May 30, 2013 with a very successful Customer Appreciation Day. The day featured customer prizes and give aways, a live-to-air radio broadcast, and 25 lucky customers went home with FREE pizza for a year prizes! Since showing their appreciation to their legion of loyal pizza lovers, the store has continued to create record sales!
It is important for Topper’s Franchise Partners to reflect on the company’s core beliefs and values and to live by its Mission Statement, “To create very satisfied and LOYAL customer who return often and recommend us to others.” Laurie and Randy take this one step further and truly are worthy of the title of ‘Franchise Partner of The Year’.