Nando’s Appoints Seasoned Franchise Leader as Vice President of Operations


May 18, 2010

Vancouver, BC, Canada / Toronto, ON, Canada – May 18, 2010 - Nando’s Flame-Grilled Chicken Restaurants (Nando’s), Canada’s choice for flame-grilled chicken and home of the Peri-Peri, today announced the appointment of franchise industry veteran, Neil Thompson, to the role of vice president of operations. In this newly created position, Thompson will oversee all aspects of the national restaurant group’s corporate and franchise operations, product development, purchasing and training.
Building on recent British Columbia openings in downtown Vancouver (Davie and Howe) and West Vancouver (Park Royal), this key appointment further reinforces Nando’s growth strategy of tripling its restaurant base of 28 locations over the next three years. Thompson will be relied upon to add value to Franchise Partners and enhance profitability across all levels of operations. Specifically, he will focus on improving operational efficiencies, maintaining product quality and delivering on the restaurant group’s unique customer experience to ensure the Nando’s brand promise is upheld during this period of expansion.
“We are extremely excited to have Neil join our team. His deep experience and proven expertise are essential for the smooth transition of operations as we continue to expand rapidly across Canada over the new few years,” stated Dan Isserow, President and CEO of Nando’s Flame-Grilled Chicken Restaurants. “We are confident that our company and franchise operations will benefit greatly from his knowledge, which will translate into a stronger dining experience for our customers and better return for our Franchise Partners.”
Thompson brings to the table more than 19 years of invaluable operational experience within the franchise industry, having worked with two of Canada’s largest restaurant brands. For the past 12 years he served in managerial roles with Tim Hortons, most recently as director of operations for the company’s Southwestern and Eastern Ontario regions. Prior to this position, he was the district manager for Central Ontario, a role where he began to hone his expertise in operational efficiency and franchise model development. Previously, Thompson was an area training manager at Pizza Hut, where he got his start in the restaurant industry as an assistant manager in 1992.
“I am thrilled to be joining Nando’s at such an exciting period in the company’s history,” states Thompson. “Having already built a solid foundation for success, Nando’s has all the ingredients to be one of Canada’s leading restaurant groups. They have a great management team; a strong business culture; excellent food quality; and an unwavering commitment to customer service excellence. I look forward to bringing my skills to the team and being part of Nando’s incredible growth strategy over the next few years.”
About Nando’s Flamed-Grilled Chicken Restaurants
Nando’s Flamed-Grilled Chicken Restaurants is a privately-owned restaurant group that is proud to be Canada’s choice for flame-grilled chicken and home of the Peri-Peri. With 28 restaurants and counting in British Columbia, Alberta and Ontario (including recent openings in downtown Vancouver and West Vancouver, BC), Nando's delivers maximum flavour and food quality to health-conscious people.