Michael and his wife, Heather, have been with Fibrenew since December of 1991. They first bought a franchise in Vancouver and after starting a family they sold that territory and bought their current territory in South Okanagan. They operate Fibrenew South Okanagan as a husband and wife team with Michael as the technician and Heather as the bookkeeper.
When we spoke with Michael, he reflected on a large job he had completed some years ago for The Bay. They required the repair of 168 sofas in 3 days. In order to get the job done, Michael hired on temporary help and worked 15 hour days over a weekend. It’s this type of commitment that has directly contributed to the growth of his business over the past 24 years. He has put a lot of effort into being a reliable technician and has a built a strong foundation of customer service.
Michael came to Fibrenew because he believed in the business model, saw opportunity in the way the franchise fees were structured and knew that owning his own franchise was a way to control his own destiny. He recommends the Fibrenew franchise to others as it is a wonderful family to be a part of and it has allowed him to make a good living and grow personally.
In the future Michael and his wife will package the business for sale and retire. For now, when they’re not running their business, the Owen family enjoys skiing at Big White Ski Resort in the winter months and spending their weekends on Lake Okanagan with the friends on their pontoon boat.
Michael and Heather exemplify Fibrenew’s work hard / play hard philosophy by owning and operating a thriving business while maintaining a desired lifestyle with plenty of family time.