51 Year Old Lethbridge Entrepreneur Launches Second Career

Date: AUG 22nd, 2007

Topic: Franchise News

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Lethbridge, Alberta – At a time when many in his age group are contemplating retirement, 51-year-old Terry Gaebel is gearing up for the biggest challenge of his life – as one of the new co-owners of MEDIchair Lethbridge.
“This is by far the biggest challenge in my life so far, but it is one that I am blessed to have the opportunity to go for it,” says Terry Gaebel, MEDIchair Lethbridge’s General Manager and Co-owner. “When the opportunity presented itself with the retirement of former MEDIchair Lethbridge owner Gene Mandin, a group of us (including Ruth Laurie and Sherry Kenna) saw the home medical equipment field as a tremendous growth opportunity in the Lethbridge area and we decided to collectively go for it.”


After being mentored by Mandin for several months, Gaebel and his seven person staff have been hard at work making upgrades to the store and customer service. “We made several design and layout changes to maximize the administration side of the business as well as the in-store buying experience for our customers,” explains Gaebel. One of those changes includes regular in-store surveys to gauge customer feedback.

“We have also made enhancements in several areas including our customer pick up and delivery service,” says Co-owner Ruth Laurie. “As an example, if a potential Lethbridge customer is housebound and they want to try out a scooter, we deliver a demo model to their door, educate them about its safe operation, and provide them with a demo test-drive. It is all about one-to-one customer service.”

Co-owner Sherry Kenna noted that as the population in the Lethbridge grows older, so to will the need for home medical equipment. “People are also living longer than in previous generations and many are choosing to stay in their homes rather than move to a senior’s residence,” says Kenna. “That’s where MEDIchair Lethbridge can help them to maximize their quality of life.”

Gaebel, Laurie and Kenna also hinted that with growth would also come expansion to new and larger facilities, perhaps within the next two years. They also added that plans are in the works to offer a full line of medical uniforms to the fast growing health care and medical sectors.

About MEDIchair ‘the home medical equipment specialists’

MEDIchair, a LifeMark Health Management company, is North America’s largest and fastest growing Home Medical Equipment (HME) franchise company with stores from coast-to-coast in Canada.

MEDIchair stores carry a comprehensive line of Home Medical Equipment products including wheelchairs, scooters, lift chairs, bathroom safety products, home accessibility solutions, and soft/disposable personal health care products such as incontinence supplies, wound care, compression, and bracing. These specialty products are designed to enhance the quality of life for people experiencing disabilities, injuries, surgeries, and aging. MEDIchair prides itself on providing caring, knowledgeable and highly trained consultants committed to finding the right home health care product solution for each customer. MEDIchair also promotes good health through its public education and awareness programs, and through its adherence to best practice management.